Customer Feedback With Almost No Traffic: Watch Users Live

Who this is for

Analytics tools are built for traffic. With twenty visitors a week, a conversion rate or a heatmap says very little, and the people you most want to hear from rarely answer a survey. Watching works at any size, because one visitor is enough to learn from.

• Founders and solo SaaS builders with their first users, who want to know whether the landing page and sign-up make sense to a stranger.
• Sellers of a few big deals, where a handful of serious buyers visit and each visit to the pricing page matters.
• Anyone with a new or quiet site, where the first real visitors are worth watching one by one.

How to do it in 3 steps

1. Get your script

Type your website's address in the box at the top of the home page. Your script, one line, appears right away. No account needed.

2. Paste it on your site

Paste it on every page of your site, in the <head> or anywhere before </body>. It looks like this:

<script src="https://live.whoisbrowsing.com/s.js" data-site="YOUR_SITE_ID" async></script>

The script is under 4 KB gzipped and loads with async, so your page shows and works without waiting for it. Shopify, Wix, Squarespace, WordPress and the others each have a short guide, or your AI coding agent can do it with one prompt.

3. Open your site and watch

Open your site once. If the panel shows there, you're watching. If it doesn't, press Watch your site live on the home page. Only you, and anyone you give a view link, see the panel: it lists who is on your site right now, page by page, and the cursors of the visitors on the page you have open move on it, live. Click a page in the panel to go there and see the people on it.

To see a visitor arrive, open your site in another tab or window, or press Open a visitor window on the home page. That tab shows up as "you, testing". The tab with the panel is your owner view, and it is never counted.

So you don't have to stare at an empty page, sign in (free, with Google) and keep your dashboard open: a browser notification tells you when someone new arrives, naming the page they landed on (how arrival alerts work).

What you can learn by watching

You can't hear what a visitor thinks, but you can see what they do, and with a few visitors that is often enough to find the problem.

Phones and tablets have no cursor, so their visitors show as a see-through band over the part of the page they are looking at (reading the scroll band).

A routine for your first visitors

1. Sign in, open your dashboard and allow notifications. Keep the tab open in the background.
2. When an alert names a page, click it: that page opens with the live view on it.
3. Watch quietly for a minute. Where does the cursor go first, where does it stop, and what do they click?
4. If they move to another page, click that page in the side panel to follow them.
5. When their line leaves the panel, note the page it last showed.
6. Change one thing, then watch the next visitor.

With a handful of people, treat each pattern as a question to test, not a result. Two visitors stalling on the same paragraph is a reason to rewrite it and watch again.

How it differs from session recordings

Session recording tools record each visit so you can watch it later. whoisbrowsing records nothing about visitors: it shows each visitor live, while they are on your site, and keeps nothing about visitors afterward.

Scroll sideways to see the whole table →

Some recording tools have live modes too. Microsoft Clarity, which is free, offers live recordings with mouse movements, clicks and scrolls, and a "Go Live" button (Clarity docs). The real difference is what stays afterward: a recording tool keeps each visit, and whoisbrowsing keeps nothing about visitors. More in live view vs session replay.

Honest limits

• You have to be watching. Nothing about your visitors is stored on our servers. A visit you didn't watch is gone, and there is nothing to replay. Arrival alerts help, but they come from your open dashboard tab, so keep it open.
• Some visitors are never shown. Visitors in the EU, Norway, Iceland, Liechtenstein, the UK and Switzerland, and browsers that send Global Privacy Control, are never shown or counted. If your first customers are in Europe, you won't see them here.
• You see what, not why. Watching shows where someone hesitated, not what they were thinking. Use it to find the one question worth asking.
• Never who. Each line shows an approximate city, such as "near Austin, TX", never a name or an identity.
• No typing. Your visitors' browsers send the page, pointer position, clicks, scroll, device type, source, browser and operating system, and time on site. Never keystrokes, form values or page text. You see that someone clicked into a field, not what they typed.
• Your copy of the page. Page text is never sent, so you see a visitor's cursor drawn over the page as your own browser shows it. On a screen that differs per user, such as a logged-in dashboard, you see your version, not theirs.
• Small numbers. A handful of visitors is a story, not a statistic.

When to use other tools

• To rewatch a visit or find a bug after the fact: a session recording tool such as Microsoft Clarity, PostHog or Contentsquare (which Hotjar is now part of).
• For funnels, retention and conversion numbers: product analytics such as PostHog or GA4.
• To learn why: ask. A one-line email to a new user, a short survey or a call. Watching first tells you which question to ask.
• If most of your visitors are in Europe: whoisbrowsing won't show them, so it can't be your main way to watch them.

Many sites run both: a recording tool for history, whoisbrowsing for the moment it happens.

Start watching

It is free: no card, and no account needed. Get your script, paste one line, and watch your next visitor arrive. For a launch, see watch your launch day traffic live; for a sign-up flow, watch SaaS signups land and get stuck; for buyers reading your prices, who is reading your pricing page. The details are on How it works and the privacy page.